TableEasee (“TableEasee”, “we”, “us” or “our”) is an Ontario sole proprietorship providing digital restaurant queue and waitlist management services. We respect your privacy and collect, use and disclose personal information only for reasonable purposes connected with providing, operating, securing and improving the TableEasee service, or as otherwise permitted or required by law.
1. Information We Collect
Depending on how you use TableEasee, we may collect:
- your mobile phone number;
- the restaurant selected, party size, queue number, queue status and related timestamps;
- SMS consent, opt-out and communication records;
- device, browser, IP address and basic technical, security or diagnostic logs;
- location information only when you choose to allow location access; and
- information you provide when contacting us for support or privacy requests.
We do not intentionally collect payment card information, government identification, health information or other highly sensitive personal information through the customer queue service.
2. How We Use Your Information
We may use personal information to:
- place and manage you in a restaurant queue;
- provide queue confirmation, queue-status, almost-ready and table-ready notifications;
- allow the participating restaurant to manage the active queue you joined;
- operate, secure, troubleshoot, maintain and improve TableEasee;
- detect or prevent misuse, fraud, abuse or technical problems;
- maintain records of consent, opt-out requests and communications; and
- comply with applicable legal, regulatory and record-keeping requirements.
We will not use personal information for a materially different purpose without providing any notice and obtaining any consent required by applicable law.
3. SMS Notifications
If you choose to receive SMS notifications, TableEasee may send transactional messages relating to the restaurant queue you joined, including queue confirmation, queue-status and table-ready updates.
Message frequency varies. Standard message and data rates may apply. You may reply STOP to stop SMS notifications or HELP for assistance.
Mobile information, including phone numbers and SMS opt-in consent, will not be sold, rented or shared with third parties or affiliates for their own marketing or promotional purposes.
4. When We Share Information
We may disclose limited personal information only as reasonably necessary:
- to the participating restaurant whose queue you joined, where needed to manage that queue;
- to service providers that help us operate TableEasee, such as hosting, database, messaging, mapping, security and infrastructure providers, subject to appropriate contractual or other safeguards where required;
- to investigate security incidents, prevent misuse, or protect the rights, safety and integrity of TableEasee, users or participating restaurants;
- where required or permitted by applicable law, court order or lawful government request; or
- in connection with a legitimate business transaction or restructuring, subject to applicable privacy requirements.
Some service providers may process personal information outside Canada. When information is processed in another country, it may be subject to the laws and lawful access requirements of that jurisdiction.
We do not sell personal information.
5. Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including operational, security, consent-record, dispute-resolution and legal requirements. Information that is no longer required will be deleted, anonymized or securely disposed of where reasonably practicable.
We use reasonable administrative, technical and organizational safeguards appropriate to the nature and sensitivity of the information we hold. No internet, telecommunications or electronic storage system can be guaranteed to be completely secure.
We maintain procedures for responding to privacy and security incidents and will provide notices or reports where required by applicable law.
6. Your Choices and Privacy Rights
Subject to applicable law, you may request access to personal information we hold about you, ask us to correct inaccurate or incomplete information, or withdraw consent where consent is the legal basis for the relevant collection, use or disclosure. We will respond within the time required by applicable law.
Withdrawal of consent may affect features that require the relevant information, such as SMS queue alerts. You may also raise a concern about our privacy practices with our Privacy Officer.
Privacy Officer - TableEaseeOntario, CanadaEmail: privacy@tableeasee.ca
7. Minors
TableEasee is intended for general restaurant patrons. If a user is not legally able to provide valid consent under applicable law, the service should be used with the involvement of a parent or legal guardian.
8. Changes to This Privacy Policy
We may update this Privacy Policy when our service, technology, business practices or legal obligations change. The updated effective date will appear at the top of the Policy. Where required by law, we will provide additional notice or obtain consent for material changes.
9. Contact
For questions, access or correction requests, complaints, or other privacy-related enquiries, please contact:
Privacy Officer - TableEaseeOntario, CanadaEmail: privacy@tableeasee.ca